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Data Protection, Privacy and Information Security Policy
AQUELA KOMBUCHA complies with all applicable EU and national legal standards in the field of data protection, privacy and information security.
Within the scope of the Personal Data Protection and Information Security System, AQUELA KOMBUCHA seeks to ensure regulatory compliance and the demonstration or disclosure of institutional responsibility in terms of data protection and information security, implementing all the technical and organizational measures necessary to comply with the current Data Protection legal regime.
In this context, AQUELA KOMBUCHA also assumes a commitment to secrecy and confidentiality of the personal data of which it is responsible for the processing, in accordance with this data protection and privacy policy. Thus, it guarantees compliance with all applicable rules on confidentiality and secrecy, also requiring it of all its employees or suppliers, as well as the adoption of behaviours and the implementation of the measures necessary for the same degree of compliance, ensuring that persons authorised to process personal data have undertaken a confidentiality commitment or are subject to appropriate legal confidentiality obligations.
Personal data: information relating to an identified or identifiable natural person (data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier. Personal identifiers include, for example, a name, an identification number, location data, online identifiers or one or more elements specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Processing: an operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, comparison or interconnection, limitation, erasure or destruction.
Cookies: these are small text files with information considered relevant that the devices used for access (computers, mobile phones or portable mobile devices) load, through the internet browser, when a website is visited by the Client or User.
AQUELA KOMBUCHA UNIPESSOAL LDA, with registered office at Rua Duque de Saldanha 345, 4300-465 Bonfim, Porto, Portugal, registered at the Commercial Registry Office of Porto under the single registration and legal person number 515.030.384, with a share capital of 5,000 euros, hereinafter referred to as AQUELA KOMBUCHA, is the entity responsible for the online sites www.aquelakombucha.pt and by computerized applications, hereinafter referred to as channels or applications, through which Users or Customers have remote access to AQUELA KOMBUCHA’s products that are presented and marketed, at any time, through them.
A utilização dos canais ou aplicações por qualquer Utilizador ou Cliente pode implicar a realização de operações de tratamento de dados pessoais, cuja proteção, privacidade e segurança pela AQUELA KOMBUCHA, enquanto entidade responsável pelo respetivo tratamento, está assegurada, de acordo com os termos desta Política de Protecção de Dados e de Privacidade.
For the purpose of contacting or exercising rights, the User or Customer may contact AQUELA KOMBUCHA by sending an email to rgpd@aquelakombucha.pt, describing the subject of the request and indicating an email address, a telephone contact address or a mailing address to be sent the response.
AQUELA KOMBUCHA processes the personal data strictly necessary for the provision of information and the operation of its channels, according to the uses made by Users or Customers.
To this end, AQUELA KOMBUCHA collects such personal data directly from Users and Customers who provide it to it for the purpose of registering requests or obtaining information.
In particular, the use or activation of certain features of the channels may involve the processing of various direct or indirect personal identifiers, such as name, home address, contacts, device addresses or geographic location, provided that the User or Customer expressly consents to do so.
The personal data collected by AQUELA KOMBUCHA are processed electronically, in certain cases in an automated manner, including the processing of files or the definition of profiles and within the scope of the management of the pre-contractual, contractual or post-contractual relationship with Users or Customers, under the terms of the national and community regulations in force.
The categories or types of personal data subject to processing may be, among others that may prove necessary and legitimately collected, the following: full name, tax number, civil identification number, date of birth, address, city, postal code, country, country code, telephone contacts, e-mail addresses, etc.
In all cases, Users or Customers will always be informed of the need to collect such data in order to access the functionalities of the channels in question.
All data processing operations comply with the fundamental legal principles in the field of data protection and privacy, namely regarding their circulation, lawfulness, loyalty, transparency, purpose, minimization, conservation, accuracy, integrity and confidentiality, and AQUELA KOMBUCHA is available to demonstrate its responsibility to the data subject or any other third party that has a legitimate interest in this matter.
All data processing operations carried out by AQUELA KOMBUCHA have a basis of legitimacy, namely, the consent of the data subject, the need to perform a contract or pre-contractual steps with the data subject, as well as the need to comply with a legal obligation or the legitimate interests pursued by AQUELA KOMBUCHA or by third parties.
All personal data processed within the scope of AQUELA KOMBUCHA‘s channels is intended exclusively for the provision of information to Users as well as for the provision of services contracted by Customers and, in general, for the management of the pre-contractual, contractual or post-contractual relationship with Users or Customers.
The personal data collected may also and eventually be processed for statistical purposes, for information dissemination or promotional actions and for commercial or marketing actions, namely to promote actions to disseminate new features or new products, through direct communication, whether by correspondence, email, messages or telephone calls or any other communication service.
Provided that prior information and express authorisation are always provided for the latter purposes, Users or Customers may, at any time, exercise their right to oppose the use of their personal data for purposes other than the management of the contractual relationship, namely for marketing purposes, for the sending of informative communications or for inclusion in lists or information services. To do so, you must send a written request by email to AQUELA KOMBUCHA in accordance with the procedures indicated below.
Personal data will be kept only for the period necessary for the purposes for which they were collected or further processed, ensuring compliance with all applicable legal rules on archiving.
AQUELA KOMBUCHA uses cookies on its websites in accordance with the Cookie Policy available for consultation at www.aquelakombucha.pt.
The provision of information or the provision of services by AQUELA KOMBUCHA to its Users or Customers through the channels may eventually involve the use of the services of third party subcontractors, including entities based outside the European Union, for the provision of certain services, which may imply access, by these entities, to the personal data of Users or Customers.
In these circumstances and whenever necessary, AQUELA KOMBUCHA will only use subcontracted entities that present sufficient guarantees of the execution of appropriate technical and organizational measures so that the processing meets the requirements of the applicable standards, and such guarantees will be formalized in a contract signed between AQUELA KOMBUCHA and each of these third parties.
Except in the fulfilment of legal obligations, in no case will personal data of Users or Customers be communicated to third parties other than subcontractors or legitimate recipients, nor will any other communication be made for purposes other than those mentioned above.
Any transfer of personal data to a third country or an international organisation will only be carried out in the framework of compliance with legal obligations or to ensure compliance with the applicable EU and national legal rules.
Taking into account the most advanced techniques, the costs of application and the nature, scope, context and purposes of the processing, as well as the risks, of varying probability and severity, for Users or Customers, AQUELA KOMBUCHA and all its subcontractors apply the appropriate technical and organisational measures to ensure a level of security appropriate to the risk.
To this end, several security measures are adopted in order to protect personal data against its dissemination, loss, misuse, alteration, unauthorized processing or access, as well as against any other form of unlawful processing.
It is the sole responsibility of Users or Customers to keep the access codes secret, not sharing them with third parties, and in the particular case of the computer applications used to access the channels, they must maintain and maintain the access devices in safe conditions and follow the security practices advised by the manufacturers and/or operators. namely regarding the installation and updating of the necessary security applications, such as, among others, antivirus applications.
In the event of the need to subcontract services to third parties that may have access to the personal data of Users or Customers, AQUELA KOMBUCHA’s subcontractors will be obliged to adopt the security measures and protocols at the level of the organization and the technical measures necessary to protect the confidentiality and security of personal data. as well as to prevent unauthorized access, loss or destruction of personal data.
AQUELA KOMBUCHA’s Users and Customers may, as holders of personal data, at any time, exercise their data protection and privacy rights, namely the rights of access, rectification, erasure, portability, limitation or opposition to processing, under the terms and with the limitations provided for in the applicable regulations.
Any request to exercise data protection and privacy rights must be addressed in writing by the respective holder to AQUELA KOMBUCHA, in accordance with the procedure and contact described below.
Users and Customers of AQUELA KOMBUCHA have the right to lodge a complaint, either by registering the complaint in the Complaints Book, or by submitting a complaint to the regulatory authorities, as well as to make suggestions by email sent to rgpd@aquelakombucha.pt.
AQUELA KOMBUCHA has implemented an incident management system in the field of data protection, privacy and information security.
If any User or Client wishes to report the occurrence of any situation of personal data breach, which causes, accidentally or unlawfully, the destruction, loss, alteration, disclosure or access, unauthorized, to personal data transmitted, stored or subject to any other type of processing, they may contact AQUELA KOMBUCHA through the email address rgpd@aquelakombucha.pt.
In order to ensure its updating, development and continuous improvement, AQUELA KOMBUCHA may, at any time, make any changes, which are deemed appropriate or necessary, to this Data Protection and Privacy Policy, ensuring its publication in the different channels to ensure the respective transparency and information to Users and Customers.
The terms of the Data Protection and Privacy Policy are complementary to the terms and conditions of use of AQUELA KOMBUCHA’s channels.
The free, specific and informed provision of personal data by the respective holder implies knowledge and acceptance of this Policy and constitutes an express authorization for its processing, in accordance with the defined rules.
For the exercise of any type of data protection, privacy or information security rights or any matter related to data protection, privacy and information security, AQUELA KOMBUCHA’s Users and Customers may contact AQUELA KOMBUCHA by email sent to rgpd@aquelakombucha.pt, describing the subject of the request and indicating an e-mail address, telephone contact or mailing address for reply.
Designed by Patrícia Nogueira – Developed by Techy
Designed by Patrícia Nogueira – Developed by Techy
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